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If you want to train your skills regarding
videoconferences, you might start doing
presentations on web-tv like this one. |
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Executive summary:
Using web-tv for a videoconference is one of
the rapidly emerging ways for executives to
communicate with their employees, upper management
and customers. But you have to follow certain rules,
says Kishore S. Swaminathan chief scientist,
Accenture, in Outlook.
Edited by Peter Horn
Most executive have carefully cultivated and
refined the elusive quality called “executive
presence.” Perhaps might be about the cut of a suit
or how you talk, listen and how benevolent—or
intimidating—you seem. "Whatever the particular
traits, they have become a critical part of the way
you communicate. Most important, perhaps, a sense of
presence is frequently correlated with leadership,"
says Kishore S. Swaminathan, chief scientist,
Accenture, in Outlook.
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"A new medium, the videoconference, is rapidly emerging as
an important way for executives to communicate with their
employees, upper management and customers. By understanding
the medium and mastering its dynamics, you can significantly
improve your effectiveness as an executive."
Many see the videoconference as an extension of TV for
personal communication; others see it as a more “realistic”
extension of telephone communication. "Neither perspective
is apt or useful in learning how to use the medium,"
concludes Mr. Swaminathan.
Most video on TV is carefully choreographed, shot with
multiple cameras and edited—and is meant to be a one-way
broadcast. TV anchors do not see their audience, nor do they
expect to be interrupted. "When we’re talking on the
telephone, although we do not see the person at the other
end of the line, we do have the real-world experience of
talking to people without seeing their faces. The only
reference point we have for videoconferences is a meeting in
the physical world. But videoconferences are different in
three important ways," says Mr. Swaminathan.
The eye contact
Whether your videoconference is via a laptop with a
webcam or a more sophisticated system with a large display,
what the people at the other end see is what your camera
sees—and nothing else. (...)
When there are multiple people on the other side of the
videoconference, you’ll make eye contact with every one of
them if you stare straight into the camera. If you turn away
from the camera, you’ll lose eye contact with every one of
them.
We see each other
In a physical meeting, not only do you see the
other attendees, you also see what they see. They, too, see
what you see as well as the other attendees. In other words,
you share the same physical context in a 3-D world.
In a videoconference, your image appears on other attendees’
screens, and vice versa. (...) Tis no way to know exactly
how much of what’s in your physical space will be seen by
other videoconference attendees. You could just as easily be
shown on a giant screen, viewed by a large audience seated
together in one room.
For that matter, you don’t know if your image will appear on
only one screen. If, for example, you are giving a
presentation to many attendees who are gathered in one
physical location, you and your presentation may be
displayed on two different screens: one on each side of a
room. If this is the case, when you turn to look at your own
presentation, some viewers would see you turning away from
them.
The different conversational rhythm
"We use many subtle signals to coordinate conversations in
the physical world. If you are speaking and you want to
elicit a response from someone else, you would make eye
contact with that person and pause. Alternatively, if
someone wants to interrupt you, they would make eye contact
with you and lean forward," Mr. Swaminathan says.
Videoconferences distort such visual cues and often have a
time delay. As a result, video conversations proceed in fits
and starts, arbitrary interruptions and apologetic
withdrawals.
Getting the basics right
To be effective in videoconferences, you need to
think like a cinematographer. Camera angles, lights and
sound are three critical elements you need to get right.
When using a personal computer with a camera—a common
scenario for conferences from home or while traveling—this
is what you need to do:
Camera
Laptops come with webcams that have wide-angle
lenses. During a videoconference, most people sit 12 to 16
inches from the camera both to see the screen clearly and to
stay close to the built-in microphone. This means that the
tip of your nose is about two inches, or 12 percent, closer
to the camera than the tip of your ear, which creates the
so-called “fish-eye distortion.” If you get yourself a
good-quality, narrow-angle camera and sit about three feet
(a meter) away from it, you can dramatically enhance how you
look to your audience.
Lighting.
You should be the brightest object the camera sees,
with light evenly distributed across your face. That means
never sit with a lighted window behind you—you’ll appear as
a silhouette. Overhead fluorescent lighting will make your
skin look pale and sallow. Turn desk lamps toward the wall
so your face is lit evenly by the light bouncing off the
walls.
If you wear glasses, wipe them clean before you start your
meeting and find an angle so that light does not glint off
the frame or obscure your eyes. Avoid wearing jewelry or
anything else that’s shiny.
Sound.
If you sit far enough away from your screen, you need a
microphone. An unobtrusive lapel mike is one option;
alternatively, an echo cancellation speaker/microphone
combination, placed between you and your computer, will
project your voice very well, especially if you are giving a
presentation. Unless you want to look like a call center
operator, avoid headphones with microphones sticking out at
all cost.
Frame yourself
In a videoconference, you are nothing more than a
few thousand pixels in a rectangular frame on a remote
display. Imagine this frame and how you want to look inside
it, and everything else will follow.
There should be nothing in the frame that takes the viewer’s
attention away from you. Avoid sitting in front of a
picture, bookshelf or moving objects. In particular, make
sure there are no plants or protruding objects behind you;
since the frame is only 2-D, any such objects will seem to
be coming straight out of your head or shoulders.
The simplest way to frame yourself is to sit in front of a
neutral-colored wall. Make sure the camera is at eye
level—if not, you’ll either be looking down at the people
you’re talking to or looking up to them. If you are
presenting from your computer, to ensure that you maintain
eye contact with the remote party, move anything you need to
see—your notes, for example, or your computer screen—as
close to the camera as possible.
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Read more:
www.accenture.com
See presentations here:
www.executive-speeches.dk
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